Shery Tours Egypt - Terms and Conditions
Welcome to Shery Tours Egypt.
By booking any tour, excursion, or travel service with us, you agree to the following Terms and Conditions.
These terms ensure transparency and outline both your responsibilities and ours throughout your travel experience.
Booking Policy
You may book any tour package or day trip through our website, inquiry form, WhatsApp, or email.
To confirm your booking, we may require:
- Full name(s)
- Copy of passport
- Arrival details (flight number, date, and time)
Early reservations are recommended, especially during peak seasons and holidays, due to high demand.
Payment Policy
Payment instructions will be provided upon booking confirmation.
Payments may be required in full or partially, depending on the tour type.
Accepted payment methods include:
- Credit/Debit cards
- Bank transfers
- Online payment links
All prices are listed in the currency shown on our website at the time of booking.
Any bank fees or transfer charges are the responsibility of the traveler.
Cancellation Policy
All cancellations must be submitted in writing via email or WhatsApp.
Cancellations made before the tour start date:
- Refund eligibility depends on the tour and the involved suppliers (hotels, cruises, transportation, etc.).
Cancellations made after the tour has started:
- Non-refundable.
No-show without prior notice:
- The booking becomes fully non-refundable.
Some suppliers (Nile cruises, hotels, flight companies) may apply their own cancellation fees.
We will inform you of these conditions when applicable.
Amendments & Date Changes
Requests to modify travel dates, itinerary sections, or activities are subject to availability.
Additional costs may apply depending on suppliers’ rules.
Shery Tours Egypt is not responsible for fees resulting from late modification requests.
Unused Services
Shery Tours Egypt is not responsible for any unused services, including but not limited to:
- Tours
- Trips / Excursions
- Transfers
- Hotels
- Meals
No refunds will be issued for unused portions of any itinerary.
Child Policy
Child pricing varies depending on the tour type and the policies of the suppliers (hotels, cruises, transportation).
Please refer to the child policy listed on each individual tour/trip page.
Travel Insurance
We strongly recommend that travelers obtain a comprehensive travel insurance policy that covers:
- Medical emergencies
- Trip interruption
- Trip cancellation
- Lost luggage
- Unforeseen events
Shery Tours Egypt does not provide travel insurance.
Responsibility & Liability
Shery Tours Egypt is dedicated to offering safe, high-quality travel services.
However, we are not liable for:
- Delays, cancellations, or changes caused by airlines
- Weather conditions or natural events
- Government actions or strikes
- Accidents, injuries, or loss of personal belongings
- The actions or omissions of third-party suppliers (hotels, cruises, transport companies)
While we carefully select our partners, we do not control them directly and cannot assume responsibility for their independent actions.
Hotels & Accommodation
Hotel categories and ratings in Egypt may differ from international standards.
We reserve the right to replace hotels with similar or better alternatives when necessary.
Any changes in hotels will not affect the number of nights or the general quality of the program.
Nile Cruises
Nile cruise itineraries may change due to navigational schedules, water levels, or internal operations.
Order of visits may be adjusted, but all listed sights will be covered.
Such changes are common and not considered grounds for refunds.
Flights
Shery Tours Egypt does not arrange international flights.
Domestic flights may be subject to schedule changes by airlines.
Shery Tours Egypt is not responsible for flight delays or cancellations.
Travelers must notify us immediately if their international or domestic flight changes so we can adjust transfers accordingly.
Data Protection
In order to provide your travel services, we may require certain personal information (such as passport copies, contact details, and arrival times).
This information may be shared only with service providers involved in your itinerary (hotels, cruises, transport companies, and authorities when required).
We apply strict privacy practices to protect your data.
Complaints & Problem Resolution
If you encounter any issue during your trip, please notify your tour guide, representative, or our support team immediately.
Most issues can be resolved on the spot when reported in real time.
Traveler Responsibilities
Ensuring passport validity, visa requirements, and health documents
Arriving on time for all scheduled tours and transfers
Following local laws and customs
Reviewing all booking details before confirmation
Shery Tours Egypt will not be liable for additional expenses resulting from failure to meet these requirements.
Acceptance of Terms
By booking with Shery Tours Egypt, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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